Neptune Plumbing Assistant Dispatcher

We Are Always Looking for New Talent

The Assistant Dispatcher will work alongside the dispatcher, helping communicate with technicians, filing paperwork, updating client information, assisting with proper billing and charges, and other dispatch related tasks.

Responsibilities:

• Supports dispatcher in any functions that make the dispatch unit work more effectively
• Enters data in computer system and maintains logs and records of calls, activities and other information
• Verifies third party billing is correct and up to date
• Assists accounting/billing to ensure proper charges are invoiced
• Uploads paper work orders
• Contacts customers with preventative maintenance and schedules
• Uploads video recordings
• Schedules vehicle maintenance as needed
• Updates the on-call schedule with any changes necessary
• Inputs and updates customer information

Requirements:

• Proven experience as assistant, customer service, administrative or relevant position

• Specialized knowledge of computers and technology

• Strong skills in data entry, organization and multitasking
• Knowledge of procedures and guideline for plumbing services
• Sound judgement and critical thinking
• Excellent skills in both verbal and written communication
• Ability to work both independently or within a team
• Self-motivated
• Education (degree(s) required)
• High school diploma or equivalent
• Experience required
• Minimum of 2 years’ experience in an Assistant Dispatcher or relevant position

If you feel you qualify and you are ready to apply please fill out the application form below or if you prefer to print out the application and fill out by hand, click here to download a hard copy. Once you’ve filled out the form, email to service@neptuneplumbing.net along with a cover letter, resume, or other appropriate documents.