Testimonials

  • Every service company should be as good as you!

    Bill the Plumber did an EXCELLENT job for us! He was professional, courteous and ON TIME! Our new toilet looks great and Bill left our bathroom spotless. I am very pleased with my experience with Neptune Plumbing--every service company should be as good as you. I will recommend Neptune to everyone.

    Thanks for everything.

    - Bill A.

  • I really appreciated Mike's services when he came to assist. He was very professional and helpful.
    I really appreciated Mike's services when he came to assist. He was very professional and helpful. I could tell he was not going to leave until he had an answer on how to fix the issue. A plumbing issue in the middle of a busy Saturday night is certainly stressful for a restaurant and he was able to address the issue quickly so that we could continue operations. A big thank you to Mike!

    - Kyah F.

  • Professional, friendly, and hard working.

    Thanks for the quick response with the Main Fire line. Ed, John and the guys are a great group of workers. Professional, friendly, and hard working. I spent hours with them yesterday. You will be in our building for a long time.

    - Mike P.

  • Truly exceptional in today's business environment!

    Yesterday, we were referred to your company regarding the frequent leaking we are experiencing with our grease trap. I just wanted to share my customer experience with your company was so exceptional that I felt compelled to take the time to share it with you.

    My first contact was with the dispatcher, who carefully listened to my concerns about our grease trap problem and quickly scheduled someone to come out the next day. She was very friendly, upbeat and I could tell she cared about our issue. She made me feel special by taking the time with me on the phone and explaining Neptune's process for handling these types of call. And, She also knew how to make me laugh!

    Today, Eric showed up and WOWed us with his knowledge. It was obvious from our initial contact he had our best interests in mind; his approach was very thoughtful and consultative. In fact, I thought Eric may have been the owner of Neptune because his approach was more like an owner than an employee.

    I just wanted you to know these two exceptional individuals are a great representation of the Neptune brand - truly exceptional in today's business environment.

    - Nancy M.

  • Your customer service from the initial call all the way thru at Neptune is absolutely superb and one to be proud of.

    Again, thank you for the immediate assistance. Jeremy was very helpful, educational, and fixed the problem today.

    Your customer service from the initial call all the way thru at Neptune is absolutely superb and one to be proud of.

    - Susie M.

  • Technician was very professional and prompt.

    Thank you so much for getting the new hot water tank installed so quickly. Your technician was very professional and prompt. I wish you continued success with Neptune. If I know anyone that needs plumbing work, I will definitely send them your way!!

    - Mike B.

  • Friendly, very thorough and took all the time necessary to work through the problem.

    I wanted to let you know I had a very pleasurable experience with Neptune today. From my call with dispatch (who was very friendly and professional) to TJ who came out, it was the type of service one hopes for, but rarely receives.

    Having TJ come to the house was more than I could ask for. He is really a nice guy. He was friendly, very thorough and took all the time necessary to work through the problem. He was considerate of getting anything dirty and genuinely interested in figuring out what the issue was.

    I hope this sheds a little light on how your team represents your business.

    - Randy B.

  • Please keep up the good work!

    I just want to drop a quick email to applaud you, and your team, for the project so far at Twinsburg. I have seen and heard only good things regarding the construction, cleanliness, courtesy and positive attitude they’ve exhibited so far through this build out. Please keep up the good work!

    - Jesse S.

  • I just wanted to offer my sincere thanks for your help with our plumbing issues!
    I just wanted to offer my sincere thanks for your help with our plumbing issues in Macedonia on Friday night. The two individuals who arrived, Mikey and Eric, are to be commended for their work. They were both prompt, friendly and very knowledgeable. They were a pleasure to work with. I wanted to make sure you knew they did a great job!!! In this business, congratulations are not given frequently enough. I truly appreciate everyone’s help.

    - Jill D.

  • I have and will continue to refer Neptune to my friends and family.

    I wanted to take the time to send you an email regarding the service performed by Neptune Plumbing and your people. I have always felt that the true test of a company and its culture was how they reacted when time was of the essence. When I contacted you regarding the need to replace our hot water heater, you managed to coordinate a great crew of experts who replaced my hot water heater within a couple of days from my original conversation with you. Please pass along my gratitude to the fine folks at Neptune and tell them congratulations on a job well done. Also, knowing that referral is one of the best ways to get new business, I have and will continue to refer Neptune to my friends and family.

    - John G.

  • Very courteous, helpful and kind.
    I wanted to let you know that Daniel J was very courteous and helpful and kind and I am very grateful. I hope that his employer knows what an exceptional employee they have.

    - Esther B.

  • Great job!

    I wanted to send you a quick note letting you know how impressed I was with your team’s effort to get a service technician out to our facility quickly. In addition, Eddie did a fantastic job of interfacing with me and, most importantly, “grabbing the reigns” of our issue and working to resolve it. Eddie immediately looked to resolve our problem and really took on the responsibility for solving our issues. Great job!

    - Tim C.

  • Did exactly as they promised.

    Just wanted to let you know that your team did a great job with the service that was needed at our office on Friday. Dispatch did exactly as they promised in terms of making arrangements for one of your service technicians to come out and Mike B was very professional in doing the work. He went over what he thought would be required and when he finished he went over what he actually needed to do. Thanks!

    - Brian Y.

  • The guys were great.

    This morning I meet with two of your guys at our office in Shaker Heights to camera a sewer line.

    The guys were great. They knew what they were doing, and had a professional attitude not found very often in these goofy days.

    Please extend our appreciation to the team.

    - Jeff M.

  • Your team has earned our vote of confidence! Thanks for the great work.

    I wanted to take a moment to thank your team for the outstanding customer service provided by Neptune yesterday.

    As you may be aware, we contacted your office late yesterday afternoon and requested that we send a crew to to inspect/camera all plumbing lines due to flooding we experienced during yesterday’s storm.

    Dispatch was awesome and so accommodating – and your techs worked for over 4 hours at the store last evening to confirm that the lines were clear.

    Bill even phoned me on his way home to discuss the issue (and I updated him on the score of the CAVS game during the call!) and make sure he answered any questions from operations/facilities.

    Once again, your team has earned our vote of confidence!

    Thanks for the great work.

    - Jane T.

  • They were extremely professional and very courteous.
    I wanted to thank you and the crew you had here doing our repairs.

    They were extremely professional and very courteous. It is people like them that give companies like yours the great reputation that it has.

    Not that I am hoping to have any problems in the near future but if we do I know we can count on Neptune Plumbing. Thank you.

    - Mark D.

  • Appreciate good workmanship and professional service.

    I would like to thank the crew you sent here yesterday to repair the damaged gas line. They were here quickly and made an effective repair in a very short period of time. Joe, Jason, Eddie and Roy saw what they needed to do and simply handled it. I have had the good fortune to work with these guys before and it has always been a great experience. Some people look at things like this as “it is what they get paid to do”. Fortunately for me I learned a long time ago how to appreciate good workmanship and professional service.

    Please pass this along to your crew and let them know how much we appreciate their hard work.

    - Brent F.

  • Thank you for the great customer service you gave us .
    I wanted to take a minute and thank you for the great customer service you gave us with the installation and subsequent follow up regarding the correct pressure in the domestic water pressure tank. Within 24 hours, you realized we had a problem, you made the necessary phone calls and corrected the water banging issue before we had any further repair issues. I greatly appreciate the way you and your techs handled the situation. Have a good day.

    - Jim F.

  • Ken was punctual, well spoken, energetic and most importantly, creative,

    Yesterday morning, one of your service technicians, Ken, came to my office to repair a water leak.

    Ken was punctual, well spoken, energetic and most importantly, creative, as my water leak defied repair for some time, and I’m very grateful for Ken’s efforts.

    Please know that you have a great representative of Neptune Plumbing in Ken.

    Thanks for being there for me.

    - Ben H.

  • Thank you again for the quick response time.
    I'd like to take the time to show my appreciation for the work Hank did as well as the rest of team that assisted him investigating and then fixing the issue that resulting in the sewer odor inside the Saloon. We've tried with other contractors to find the source of the issue to no avail. Hank was able to come in and almost immediately pinpoint the location. He didn't just grab for the low hanging fruit. This was 14 months of trial and error, coming up empty numerous times and he made it look easy! Thank you again for the quick response time and as always it was a pleasure working with you.

    - Mike D.

  • Your team from top to bottom have been amazing.
    Your team from top to bottom have been amazing. Thanks for everything.

    - Gregg G.

  • Thanks for all of the help and effort Neptune provided over these last few years.

    Now that we are finally finished with the restroom project at the bank, I wanted to let you know how much of a pleasure it was to work with John these past 2 1/2 years. He has been nothing but a true professional and I would request him on any of my jobs. Thanks for all of the help and effort Neptune provided over these last few years.

    - Bruce B.

  • I consider Neptune‚Äôs team more than just a service provider.

    Neptune provides for us both the service work required to keep a large multi-tenant building operating as well as large construction project build-outs.

    I consider Neptune’s team more than just a service provider, they take pride in the fact they have this account and it shows in each and every employee that I have had contact with.

    - Joe R.

  • Chip was punctual, friendly and got the job done.

    I just wanted to thank you for helping me fix my washer issue. Chip was punctual, friendly and got the job done.

    - Sarah L.

  • Went above and beyond!
    Your guys came in and went above and beyond to get the pipe replaced tonight. The team work between construction and repair was impressive. Please let them know we are very grateful for the effort.

    - Jim R.

  • Thank you very, very much!!
    We had our water heater go out at our place of business Saturday night. Jimmy came out at 2am and got us back up and running so I was able to open today. Thank you very, very much!!

    - Kevin F.

  • The guys are great and always take care of me right away.
    The guys are great and always take care of me right away. When I’m out on the road, the guys honk and wave to me as well. I love that

    - Thomas J.