Service Coordinator
We Are Always Looking for New Talent
We are currently looking for an Service Coordinator to join our team. The Service Coordinator will work alongside both the dispatcher and purchaser, helping communicate with technicians, filing paperwork, updating client and work order information, getting material quotes, ordering material, assisting with proper billing and charges, and other dispatch related tasks.
Responsibilities:
- Supports dispatcher in any functions that make the dispatch unit work more effectively
- Enters data in computer system and maintains logs and records of calls, activities and other information
- Verifies third party billing is correct and up to date
- Assists accounting/billing to ensure proper charges are invoiced
- Enter purchase order information
- Uploads paper work orders
- Contacts customers with preventative maintenance and schedules
- Uploads video recordings
- Schedules vehicle maintenance as needed
- Updates the on-call schedule with any changes necessary
- Inputs and updates customer information
- Obtain material quotes from vendors
- Call in will call orders
- Place material orders with vendors
- Backup responsibilities in absence of Dispatcher:
- Receives calls from service technicians and customers and record significant information
- Prioritizes calls according to urgency and importance
- Assists with all incoming calls from the service line/department
- Supports the Dispatcher when problems arise by transmitting information or providing solutions
- Receives and dispatches service calls and emails for customers when necessary
- Helps set the daily schedule for technicians
- Uses phone or computer to send field technicians, vehicles or other field units to appropriate locations
- Updates customers on status of their service call as needed
- Monitors the route and status of field technicians to coordinate and prioritize their schedule
- Provides service technicians with information about orders, traffic, obstacles and requirements
Requirements:
- Proven experience in dispatch, assistant, customer service, administrative or relevant position
- Specialized knowledge of computers and technology
- Strong skills in data entry, organization and multitasking
- Knowledge of procedures and guideline for plumbing services
- Sound judgement and critical thinking
- Excellent skills in both verbal and written communication
- Ability to work both independently or within a team
- Self-motivated
- High school diploma or equivalent
- Minimum of 2 years’ experience in an Assistant Dispatcher or relevant position
Benefits:
- Health Benefits offered
- Competitive salary commensurate with experience
